Your Country Department Store
01981 500 125

Opening Hours – Monday to Saturday – 9am – 5:30pm, Sunday 10:30am – 4:30pm

  • Deli
  • hampers
  • image1

Returns

This return procedure and policy is relevant to all on-line and mail order transactions and purchases.

If you change your mind and decide the purchased item is unsuitable, please return within 14 days of receiving your order.

When returning your item(s), please complete and enclose our Returns Form to help us identify your package and process your return as quickly as possible.

If you do not have a printer please include the same information in a letter in your package.

Your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service.

If you have decided that you don't want the product or need to exchange for a different size, colour or style, postage and packing costs both ways are your responsibility.
Items cannot be returned in store for an exchange or refund.

Any free goods supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund.

When returning your item(s), please complete and enclose our Returns Form to help us identify your package and process your return as quickly as possible.

Please ensure all items are returned to us in their original condition, Oakchurch reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with. Underwear and swimwear may not be returned due to hygiene reasons.

Please note that returning goods for the purpose of exchange or refund is at your own expense, however if you are returning the product because of an error on our part or a manufacturing fault, Oakchurch will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.

Oakchurch will send email confirmation upon receipt of any product returns. Refunds will be processed within 28 days

For any further assistance or advice, please contact us by one of the methods shown below